Customer Service Specialist (Call Centre & Medical Experience)

Overview

Role focused on managing patient care and call center operations in a healthcare setting.

Ideal candidate has 5+ years in healthcare operations and strong call center management experience.

Locations

• Egypt, Cairo, Cairo

Requirements

• Bachelor's degree in Nursing or related field
• 5+ years in patient care management
• Experience in managing call centers

Responsibilities

• Build relationships with patients
• Coordinate follow-ups and appointments
• Manage call center operations
• Ensure compliance with HIPAA
• Drive process improvements

Benefits

• Health Insurance
• Social Insurance
• Supportive work environment
• Competitive salary