Pre-Enrollment & Customer Support Agent

Overview

Role involves supporting families with the pre-enrollment process for dental coverage.

Ideal candidate should have proven customer service experience, especially in healthcare or insurance.

This role is for South African citizens only

Locations

• South Africa

Requirements

• Experience in customer service
• English as a first language
• Strong problem-solving abilities

Responsibilities

• Contact nursing home residents
• Explain dental coverage details
• Clarify enrollment process
• Address concerns
• Work with Enrollment team
• Provide empathetic communication
• Track interactions in CRM
• Maintain understanding of coverage program