Level 1 Helpdesk Technician

Overview

Role involves providing remote support to clients for technical issues.

Ideal candidate should have MSP experience and strong problem-solving skills.

This role is for South African Citizens only

Locations

• South Africa

Requirements

• MSP experience required
• A+ certification
• 2 years IT experience
• Basic troubleshooting knowledge

Responsibilities

• Provide first-level support
• Deliver remote IT support
• Offer basic network support
• Implement remote access solutions
• Monitor alerts
• Maintain system documentation
• Communicate professionally