Customer Service Agent (After Hours Division)

Overview

Role involves providing after-hours customer service support.

Ideal candidate should have customer service experience and be fluent in English.

This is a remote role for South African Citizens only

Locations

• South Africa

Requirements

• Customer service experience
• Fluent in English
• Compassionate and confident

Responsibilities

• Answer incoming calls
• Resolve client and nurse queries
• Provide timely responses to queries
• Notify clients and replace caregiver callouts
• Confirm caregivers before shift start
• Document scenarios on platform
• Perform non-urgent admin projects