Support Engineer

Overview

Role involves delivering support and maintenance of services while assisting customers technically and functionally.

Ideal candidate should have a degree in Computer Science and strong analytical problem-solving skills.

Locations

• Italy, Piedmont, Turin
• Italy, Tuscany, Pisa
• Italy, Lombardy, Milan

Requirements

• Degree in Computer Science or equivalent experience
• Good knowledge of Linux
• Good knowledge of SQL and PL/SQL

Responsibilities

• Respond to customer inquiries
• Track inquiry resolution
• Communicate updates to clients
• Build knowledge of supported software
• Deal with unexpected events
• Carry out application system checks
• Develop relationships with departments
• Assist with releases and deployments