Senior Customer Support Representative - Tier II

Overview

Role focused on managing customer support and mentoring the support team.

Ideal candidate has 2+ years in customer support with strong communication and technical skills.

Only candidates located in the United States and Canada are considered

Locations

• Canada
• United States

Requirements

• 2+ years in customer support
• Proficiency in Microsoft Excel
• Understanding of APIs and SQL

Responsibilities

• Manage inbound support requests
• Conduct product training sessions
• Resolve escalated Tier 2 cases
• Document edge cases
• Participate in QA testing
• Collaborate with internal teams
• Lead and mentor Tier 1 support team
• Create and maintain knowledge base content

Benefits

• Flexible time off
• Paid holidays
• Health benefits
• Retirement plan
• Stock options
• Mental health program
• Paid family leave
• Wellness subsidy