Customer Support Agent

Overview

Role involves providing bilingual customer support for AI-driven financial services.

Ideal candidate should be bilingual in Vietnamese and English with customer service experience.

Locations

• Canada

Requirements

• High school diploma required
• Bilingual in Vietnamese and English
• Customer service experience preferred
• Familiarity with retirement plans advantageous
• Proficiency in Zendesk and Aircall preferred

Responsibilities

• Provide bilingual support via phone, email, and chat
• Assist with account activation and troubleshooting
• Deliver guidance on retirement plans
• Troubleshoot technical issues
• Utilize support tools for customer interactions
• Collaborate with internal teams to resolve issues