Customer Support Agent

Overview

Role involves supporting clients with retirement plans through various communication channels.

Ideal candidate should have customer service experience and be fluent in English.

Locations

• Philippines

Requirements

• High school diploma required
• Fluent in English
• Previous customer service experience preferred
• Familiarity with retirement plans advantageous
• Proficiency in Zendesk and Aircall preferred

Responsibilities

• Provide customer support via phone, email, and live chat
• Assist with account activation and troubleshooting
• Deliver guidance on retirement plan offerings
• Troubleshoot technical issues
• Utilize Zendesk and Aircall for customer interactions
• Collaborate with internal teams to improve service