Customer Support Agent

Overview

Role involves supporting clients with retirement plans through various communication channels.

Ideal candidate should be fluent in English with customer service experience, preferably in technical support or financial services.

Locations

• South Africa

Requirements

• High school diploma required
• Fluent in English
• Previous customer service experience preferred
• Familiarity with retirement plans advantageous
• Proficiency in Zendesk and Aircall preferred

Responsibilities

• Provide customer support via phone, email, and live chat
• Assist with account activation and troubleshooting
• Deliver guidance on retirement plan offerings
• Troubleshoot technical issues
• Utilize Zendesk and Aircall for customer interactions
• Collaborate with internal teams to improve service