Technical Support Analyst I

Overview

Entry-level role providing technical support and troubleshooting for clients.

Ideal candidate should have 0-2 years of experience in technical support with strong communication skills.

Locations

• United Kingdom, England, London

Requirements

• Salesforce Admin Cert
• 0-2 years experience
• Strong communication skills
• Attention to detail
• Familiarity with SaaS concepts
• Proficiency in Excel
• Exposure to ticketing systems
• Curiosity and eagerness to grow

Responsibilities

• Provide technical support to clients
• Log client interactions
• Analyze and escalate issues
• Collaborate with internal teams
• Guide clients on best practices
• Assist with system monitoring
• Triage and resolve client issues
• Update knowledge base articles