Support Lead

Overview

Hands-on leadership role managing UK technical support operations and mentoring team members.

Ideal candidate has 3-5 years of Salesforce experience and strong client-facing technical support skills.

Only candidates from the United Kingdom are considered

Locations

• United Kingdom, England, London

Requirements

• Bachelor's degree or equivalent experience
• 3-5 years Salesforce experience
• Proven client-facing technical support experience

Responsibilities

• Lead UK technical support team
• Drive recruitment and training
• Mentor and coach support analysts
• Resolve complex support issues
• Monitor regional support KPIs
• Maintain knowledge base articles
• Contribute to training materials
• Collaborate with internal departments