Customer Success Associate - Referrals

Overview

Role focused on building referral pipelines and engaging with alumni and learners.

Ideal candidate has 2-5 years in customer success or referral marketing with strong communication skills.

Locations

• India

Requirements

• 2-5 years in customer success or referral marketing
• Experience in ed tech is a plus
• Familiarity with CRM systems

Responsibilities

• Build relationships with students and alumni
• Identify referral opportunities
• Collaborate with internal teams
• Maintain referral data in CRM
• Communicate program offerings
• Provide feedback for program improvement
• Meet referral-based enrollment targets