Customer Success Associate

Overview

Role involves supporting students through onboarding and tracking their progress in the program.

Ideal candidate should have 2-7 years of experience in customer success or customer service.

Locations

• India

Requirements

• 2-7 years of experience in customer success or customer service
• Experience with Excel and data collection
• Experience in operations or program management is a plus

Responsibilities

• Assist students with onboarding
• Track student progress
• Minimize dropouts and deferrals
• Gather reviews and referrals
• Communicate with students via various channels
• Mentor and motivate students
• Serve as point of contact for student queries