Customer Success Manager, High Touch

Overview

Role focused on driving customer success and product adoption through strategic engagement.

Ideal candidate has 5+ years in customer success with SaaS experience and strong relationship-building skills.

Locations

• United Kingdom, England, London

Requirements

• 5+ years in customer success
• Experience with SaaS models
• Ability to communicate complex problems clearly

Responsibilities

• Develop trusted advisor relationships
• Guide customer success plans
• Drive product adoption
• Reduce churn
• Engage with customers
• Provide internal feedback
• Be a thought leader
• Execute adoption strategies

Benefits

• Competitive salary
• Health and dental insurance
• Open vacation policy
• Pension scheme
• Paid maternity and paternity leave
• Cycle-to-Work Scheme
• Lunch and snacks provided
• Regular compensation reviews