AI Agent Engineer

Overview

Role involves assisting customers with AI-first Intercom Implementation and providing technical expertise.

Ideal candidate should have 5+ years of experience in Professional Services and strong background in AI tools and implementation.

Locations

• Ireland, Leinster, Dublin

Requirements

• 5+ years experience in Professional Services
• Bachelor's degree or equivalent experience
• Deep understanding of customer support processes
• Proven experience in customer support system implementation
• Knowledge of integrating with RESTful APIs
• Strong technical proficiency
• Excellent problem-solving skills
• Excellent communication skills

Responsibilities

• Serve as primary technical contact for customers
• Conduct discovery sessions with customers
• Analyze existing content and workflows
• Configure and customize Intercom platform
• Develop data migration strategies
• Conduct training sessions for customer support agents
• Provide ongoing support during migration
• Stay updated with Intercom features

Benefits

• Competitive salary and equity
• Free lunch and snacks
• Regular compensation reviews
• Pension scheme
• Life assurance and health insurance
• Flexible paid time off
• Paid maternity and paternity leave
• Cycle-to-Work Scheme