Platform Engineer - Support

Overview

Role involves providing technical support for Microsoft Windows platform issues.

Ideal candidate should have 2+ years of technical support experience and strong troubleshooting skills.

Locations

• India, Maharashtra, Mumbai

Requirements

• Associates degree preferred
• Minimum 2+ years of technical support experience
• Strong interpersonal and communication skills

Responsibilities

• Provide technical assistance for IT issues
• Resolve issues related to various devices
• Document issue resolution
• Participate in projects as instructed
• Maintain communication with all levels of staff
• Provide timely updates on incidents
• Assist users through various means
• Contribute to departmental objectives

Benefits

• Competitive salary
• Performance based annual bonus
• Group Medical & Life Insurance
• Modern offices
• Monthly food card
• Hardship/shift allowance
• Employee referral bonus
• Team building events