IT Technician I

Overview

Role involves providing remote IT support and troubleshooting various technical issues.

Ideal candidate should have experience in helpdesk support and strong troubleshooting skills for Windows and Mac OS.

Locations

• Northern America

Requirements

• Experience with Windows and Mac OS troubleshooting
• Prior helpdesk support experience
• Skilled in application troubleshooting
• Proficient in supporting Office 365 and various business applications
• Strong cultural fit with company values
• Excellent English communication skills

Responsibilities

• Provide remote IT support
• Resolve workstation and printer issues
• Troubleshoot standard business applications
• Handle incoming Quick Fix calls
• Manage user profiles and PC deployments
• Perform basic networking troubleshooting

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life Insurance
• Accident and Disability Coverage
• Company-paid training
• Dental & Vision
• Health & Wellness Program