Crisis Helpline Supervisor

Overview

Role overseeing helpline services and leading mental health support teams.

Ideal candidate should have 5-7 years of experience in mental health and supervisory roles.

Locations

• Argentina
• Brazil
• Mexico

Requirements

• Master's degree required
• 5-7 years of experience in mental health
• 3 years of supervisory experience in EAP or helpline operations

Responsibilities

• Lead and mentor helpline responders
• Manage escalated incidents
• Develop crisis response protocols
• Create and implement SOPs
• Analyze helpline KPIs
• Support responders during crises

Benefits

• Leadership training
• Professional development opportunities
• Flexible remote work
• Collaborative culture