Customer Success Manager

Overview

Role focused on client onboarding, retention, and revenue growth in the advertising industry.

Ideal candidate should have 5 years of experience in Ad Tech with strong analytical and communication skills.

Locations

• Italy, Lombardy, Milan

Requirements

• 5 years experience in Ad Tech
• Understanding of programmatic advertising
• Strong analytical skills
• Fluent English and Italian

Responsibilities

• Understand digital advertising ecosystem
• Oversee client health lifecycle
• Prepare reporting and data analysis
• Develop trusted advisor relationships
• Identify upsell opportunities
• Conduct business reviews
• Track customer engagements
• Collaborate with Sales & Customer Success teams