Technical Support Agent

Overview

Role involves providing technical support for Canvas LMS users.

Ideal candidate should have strong troubleshooting skills and be fluent in English.

Permanent Resident or Citizen of Hungary required

Locations

• Hungary, Budapest, Budapest

Requirements

• Permanent Resident or Citizen of Hungary
• Fluent in English
• Strong technical and troubleshooting skills

Responsibilities

• Provide technical support via phone and web
• Troubleshoot and resolve user issues
• Document support processes
• Escalate unresolved tickets
• Maintain clear records
• Communicate updates to users
• Assist clients professionally
• Work in a fast-paced environment

Benefits

• Competitive compensation
• Private healthcare
• Tuition reimbursement
• Home Office Stipend
• Extra week off
• Employee recognition program
• Wellness motivation
• Eyeglasses Allowance