Technical Support Agent

Overview

Role involves providing technical support for Canvas LMS to end-users and administrators.

Ideal candidate should have strong technical and troubleshooting skills with fluency in English.

Permanent Resident or Citizen of Hungary only

Locations

• Hungary, Budapest, Budapest

Requirements

• Strong technical skills
• Ability to communicate in English
• Experience in a self-directed environment

Responsibilities

• Provide technical support to end-users
• Troubleshoot and resolve issues
• Document support processes
• Escalate unresolved tickets
• Maintain clear records
• Communicate updates to users
• Assist clients professionally
• Work in a fast-paced environment

Benefits

• Competitive compensation
• Private healthcare
• Tuition reimbursement
• Home Office Stipend
• Employee recognition program
• Extra week off
• Wellness motivation
• Eyeglasses Allowance