Senior Manager - Patient & Family Operations

Overview

Role involves leading patient access operations and managing a team to enhance patient enrollment and care navigation.

Ideal candidate has 5+ years in healthcare with experience in patient access and team management.

Locations

• United States

Requirements

• 5+ years in healthcare
• Experience managing teams
• Experience with insurance workflows

Responsibilities

• Lead and manage a team
• Support patients through intake and enrollment
• Monitor key performance metrics
• Oversee documentation standards
• Partner with stakeholders for AI solutions
• Collaborate with teams for smooth handoff
• Conduct quality assurance measures

Benefits

• Generous benefits package
• 401k with match
• Flexible PTO
• paid holidays
• 4 week paid sabbatical
• 12 week paid parental leave
• health benefits starting on first day