CX Systems Sr. Associate, Voice

Overview

Role focuses on enhancing customer experiences through IVR and telephony solutions.

Ideal candidate has 3+ years of IVR experience and expertise in automation solution design.

Only candidates from Ontario, Alberta, British Columbia, or Nova Scotia are considered

Locations

• Canada, Alberta
• Canada, Nova Scotia
• Canada, British Columbia
• Canada, Ontario

Requirements

• Bachelor's degree required
• 3+ years with IVR systems
• 2+ years in automation solution design
• 3+ years in system performance analysis
• IVR system configuration expertise
• Knowledge in telephony integration

Responsibilities

• Enhance customer experiences in voice channels
• Streamline IVR workflows
• Monitor performance metrics
• Analyze automation failures
• Conduct root cause analysis

Benefits

• Market-competitive compensation
• Equity grant eligibility
• Annual refresh grants