Customer Engagement Manager

Overview

Role involves leading solution delivery engagements and guiding customer adoption of technology.

Ideal candidate has 4-6 years of experience in technical project management or solutions consulting in a SaaS environment.

Locations

• United Kingdom, England, London

Requirements

• 4-6 years experience in customer-facing delivery
• Proven ability to lead technical solutions delivery
• Strong analytical and structured thinking skills
• Familiarity with SDLC and AI/ML concepts is a plus

Responsibilities

• Lead technical delivery engagements
• Translate customer workflows into delivery plans
• Collaborate with technical and product teams
• Proactively manage execution against milestones
• Build trust with cross-functional teams
• Contribute to reusable assets and knowledge-sharing
• Expand technical fluency in AI and automation

Benefits

• Flexible PTO
• Instabreak Fridays
• Comprehensive medical, dental, and vision insurance
• Parental leave and fertility benefits
• 10 free therapy sessions
• Wellness stipend
• Lunch credit