Associate Manager, Customer Service

Overview

Role involves managing customer service operations and leading a team to enhance customer support experiences.

Ideal candidate should have 2+ years of leadership experience in a high-volume customer service environment.

Locations

• United States

Requirements

• 2+ years leadership experience
• Prior experience supervising a customer support BPO preferred
• Prior experience with Zendesk preferred

Responsibilities

• Monitor and manage customer support queues
• Act as main contact for customer support BPO
• Supervise escalated customer cases
• Provide real-time support to agents
• Conduct quality assurance assessments
• Assist with reporting in Zendesk
• Represent Marketplace Success in cross-functional teams

Benefits

• Premium medical, dental, and vision insurance
• Generous holiday and PTO policies
• 401k matching program
• Technology stipends
• Wellness allowance
• Training and development opportunities
• Fun and inclusive events