Customer Account Manager (Collections)

Overview

Role focused on transforming debt recovery and enhancing customer experiences.

Ideal candidate has 2+ years in Australian collections and strong communication skills.

Locations

• Philippines
• Australia

Requirements

• 2 years experience in Australian collections
• Experience in voice-based customer service
• Strong verbal communication skills
• Ability to work in Australian time zone

Responsibilities

• Negotiate repayment plans
• Provide customer service
• Analyze customer concerns
• Recommend process improvements
• Meet client and company targets
• Comply with laws and regulations