Quality Improvement Lead

Overview

Role focused on transforming data into actionable insights to enhance member experience and service quality.

Ideal candidate has 3+ years in service quality improvement and strong analytical skills.

Locations

• United States

Requirements

• 3+ years in service quality improvement
• 2+ years creating reports and dashboards
• Experience in healthcare settings required

Responsibilities

• Engage with clients and ensure communication
• Analyze MSAT trends for action
• Lead process improvement initiatives
• Analyze data for insights
• Develop performance reports
• Collaborate with leadership for interventions
• Support quality coaching meetings

Benefits

• Remote-first culture
• 401(k) plan
• Comprehensive medical coverage
• Generous Paid Time Off
• 12 weeks Paid Parental leave
• Work-From-Home reimbursement
• 24 hours Paid Volunteer Time Off