Head of Customer Operations

Overview

Leadership role overseeing customer operations and support systems.

Ideal candidate has 10+ years in customer operations with fintech leadership experience.

Locations

• Worldwide

Requirements

• 10+ years in customer operations
• 5+ years in leadership roles
• Experience in fintech or credit card industry

Responsibilities

• Own customer service operations
• Design scalable support model
• Lead internal team
• Champion omnichannel strategy
• Monitor key KPIs

Benefits

• Competitive compensation
• Flexible paid time off
• Fully covered healthcare
• 16 weeks paid parental leave
• Access to leading technology