Senior Technical Support Engineer

Overview

Role involves troubleshooting and resolving customer issues on the Imply Druid platform.

Ideal candidate has 5+ years of experience in technical support with strong troubleshooting skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• 5+ years in technical support
• Extensive knowledge of Linux
• Strong troubleshooting skills
• Understanding of big data ecosystems
• Proficiency in SQL
• Excellent writing and communication skills

Responsibilities

• Troubleshoot customer issues on Imply Druid platform
• Attend to operational issues on SaaS offering
• Diagnose and resolve customer issues
• Write technical content for knowledge base
• Track issues in Zendesk
• Create reports in Jira
• Collaborate with Engineering and Customer Success teams
• Participate in on-call rotation

Benefits

• Private medical insurance
• Paid time off
• Phone/Internet allowance
• Home office equipment reimbursement
• Provident fund contribution