Customer Success Manager (Affiliate & Influencer)

Overview

Role involves managing customer relationships and providing product expertise.

Ideal candidate has 2+ years in customer service with a strong grasp of the influencer marketing ecosystem.

Locations

• South Africa, Western Cape, Cape Town

Requirements

• 2+ years customer service experience
• In-depth understanding of influencer marketing
• Strong understanding of digital marketing

Responsibilities

• Deliver world-class support to clients
• Maintain proactive/reactive relationships
• Account monitoring and relationship building
• Training and product support
• Delegate technical issues and feature requests

Benefits

• Hybrid work environment
• Responsible PTO policy
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend