Manager, CX & Voice of the Customer

Overview

Role responsible for managing Customer Experience strategy and team at iHerb.

Ideal candidate should have 5-7 years of experience in Customer Experience within eCommerce.

Locations

• United States

Requirements

• 5-7 years in Customer Experience
• Bachelor's Degree preferred
• Bilingual is a plus

Responsibilities

• Manage customer feedback analysis
• Lead Voice of the Customer meetings
• Oversee CX tools and projects