Customer Support Representative (English and Spanish)

Overview

Role involves delivering exceptional customer support and contributing to customer satisfaction.

Ideal candidate should have 2+ years of remote Customer Support experience and fluency in English and Spanish.

Only candidates from Colombia or Argentina are considered

Locations

• Colombia
• Argentina

Requirements

• At least 2 years of experience in remote Customer Support
• Fluency in English and Spanish (C1 level)
• Strong analytical and problem-solving skills

Responsibilities

• Provide exceptional customer support via chats, emails, and calls
• Maintain a Customer Satisfaction score of 95%+
• Collaborate with Engineering and Product teams to resolve complex customer issues

Benefits

• Home office set up budget
• High-end laptop and IT equipment
• Reimbursement of co-working space expenses
• Compensation for health-related activities
• Unlimited health-related time off
• Generous budget for learning and development activities
• Team-building offline events
• Generous internal referral program