Strategic Customer Success Manager

Overview

Role involves managing customer relationships and ensuring product value delivery.

Ideal candidate has 5+ years of experience in customer success within a SaaS environment.

Locations

• United States

Requirements

• 5+ years in SaaS/Technology
• Experience in complex situations
• Bachelor's Degree preferred

Responsibilities

• Own customer relationships
• Drive customer success
• Develop success tactics
• Identify upsell opportunities
• Partner with internal stakeholders
• Elevate customer needs internally

Benefits

• Unlimited PTO
• Health coverage
• 401K with company match
• Annual compensation reviews
• Home office stipend
• Paid wellness stipend
• Parental leave
• Company events