Customer Support Specialist

Overview

Role involves building customer support for a multiplayer survival shooter.

Ideal candidate has 2+ years in customer support and a passion for mobile games.

Locations

• Armenia
• Cyprus
• Kazakhstan
• Indonesia

Requirements

• 2+ years in customer support
• Experience in gaming or mobile apps
• Exceptional written English
• Experience with support platforms
• Strong problem-solving skills

Responsibilities

• Respond to player inquiries
• Manage support systems
• Create documentation
• Collaborate with developers
• Improve support processes
• Collect player feedback
• Define support SLAs
• Participate in LiveOps readiness

Benefits

• Competitive salary
• Flexible work environment
• Opportunities for professional growth
• Supportive team
• Culture valuing creativity