Product Support Specialist- Central or East

Overview

Role focused on providing technical support and ensuring customer satisfaction.

Ideal candidate should have practical experience with Windows and macOS support and strong customer service skills.

Locations

• United States

Requirements

• Practical experience supporting Microsoft Windows and macOS
• Ability to adapt to changes
• Experience with system configuration tools
• Strong customer service skills
• Experience with antivirus products
• Ability to escalate issues
• Collaborative mindset
• Systematic problem-solving skills

Responsibilities

• Provide partner support
• Assist customers with problem-solving
• Assess and escalate customer issues
• Follow up with customers
• Exceed customer expectations
• Recommend documentation changes
• Grow knowledge of internal procedures
• Collaborate with team

Benefits

• 100% remote work
• Generous paid time off
• 12 weeks paid parental leave
• Comprehensive medical benefits
• 401(k) with contribution
• Life and Disability insurance
• Stock options
• Home office reimbursement