Settlements & Customer Care - Administration Officer (004 - 00150)

Overview

Role involves supporting client-facing and back-end operations in mortgage management.

Ideal candidate should have 2+ years of experience in customer service or settlements in the finance industry.

Only Filipino (Philippines-based) candidates are considered

Locations

• Philippines

Requirements

• At least 2 years of experience in Customer Service or Settlements Officer role
• Prior experience in mortgage management or finance industry
• Strong communication and interpersonal skills

Responsibilities

• Provide exceptional customer service
• Manage and resolve customer concerns
• Maintain accurate client records
• Coordinate with stakeholders for loan settlements
• Prepare and review settlement documents
• Track settlement timelines
• Assist with administrative tasks
• Collaborate with internal teams