Customer Success Manager

Overview

Role focused on enhancing customer success and satisfaction through relationship management.

Ideal candidate has several years of experience in customer success with a passion for HR technology.

Locations

• United Kingdom, England, London

Requirements

• Proven experience in customer success or account management
• Strong communication skills
• Experience in SaaS environments

Responsibilities

• Manage customer relationships
• Optimize customer experience processes
• Drive customer renewals and loyalty
• Collaborate with cross-functional teams
• Champion customer feedback
• Identify growth opportunities
• Provide proactive support

Benefits

• Competitive salary
• Equity
• 25 days paid time off
• Health insurance
• Budget for learning resources