DACH Associate Customer Success Manager (Scaled team)

Overview

Role focused on enhancing customer success through scalable strategies and collaboration.

Ideal candidate has experience in customer service and strong communication skills in English and German.

Locations

• United Kingdom
• Germany

Requirements

• Fluency in English and German
• Prior experience in customer service or consulting
• Strong communication skills
• Ability to manage multiple priorities

Responsibilities

• Collaborate with CSMs on customer strategies
• Engage customers via email and outreach
• Use HubSpot tools for product value
• Partner with internal teams for customer growth
• Contribute to team culture and feedback
• Implement engagement plays and provide feedback