Staff Customer Support Advocate

Overview

Role focused on enhancing customer experiences and support operations.

Ideal candidate has 7+ years in customer support, especially in SaaS, with strong troubleshooting skills.

Only candidates in North American time zones are considered

Locations

• United States

Requirements

• 7+ years in customer-facing roles
• Experience in SaaS
• Advanced troubleshooting skills

Responsibilities

• Provide expert customer support
• Investigate user issues
• Lead strategic projects
• Create educational content

Benefits

• 35 paid days off
• Healthcare benefits
• Equity incentives
• Supportive team environment
• Mental health support