L3 Support Engineer

Overview

Role involves providing advanced product support and troubleshooting for customers.

Ideal candidate should have proficiency in SQL and experience in technical support or SaaS environments.

Locations

• LATAM

Requirements

• Proficient in SQL
• Fluent in English
• Experience in technical support or SaaS environments

Responsibilities

• Handle advanced product support requests
• Run SQL queries to solve technical issues
• Maintain and update internal knowledge base
• Document common issues and resolutions
• Collaborate with engineering and product teams
• Identify patterns in support cases
• Provide clear communication to users
• Support internal teams with product insights

Benefits

• Competitive salary
• Asynchronous working environment
• Remote-first company environment
• Ability to work from abroad
• Growth opportunities
• Necessary hardware provided