Senior Technical Customer Success Manager

Overview

Role focused on maintaining customer satisfaction and success with NodeZero product.

Ideal candidate has 5+ years in customer-facing roles with strong cybersecurity knowledge.

Locations

• United Kingdom

Requirements

• 5+ years in customer-facing role
• In-depth knowledge of cybersecurity
• Strong technical expertise in IT and cybersecurity

Responsibilities

• Manage Enterprise and Strategic accounts
• Develop understanding of NodeZero
• Act as customer advocate
• Guide clients through onboarding
• Identify customer needs and challenges
• Conduct customer success check-ins

Benefits

• Inclusive team
• Growth opportunities
• Innovative culture
• Remote work
• Competitive compensation