Senior Customer Success Manager

Overview

Role focused on maintaining customer satisfaction and success with cybersecurity solutions.

Ideal candidate should have 5+ years in customer-facing roles with cybersecurity knowledge.

Locations

• United States

Requirements

• 5+ years in customer-facing role
• In-depth knowledge of cybersecurity
• Exceptional communication skills
• Experience with CRM software
• Strong analytical skills

Responsibilities

• Manage Enterprise and Strategic accounts
• Develop understanding of NodeZero
• Act as customer advocate
• Guide clients through onboarding
• Conduct customer success check-ins

Benefits

• Inclusive team
• Growth opportunities
• Innovative culture
• Remote work
• Competitive compensation