Manager, Customer Success

Overview

Manager of Customer Success leading a high-performing team to drive customer outcomes.

Ideal candidate has 7+ years in Customer Success with strong leadership and cybersecurity knowledge.

Locations

• United States

Requirements

• 7+ years in Customer Success or related roles
• 2-3 years of people management experience
• Proven success in NRR and GDR
• Experience with Fortune 500 customers
• Deep understanding of security operations
• Strong communication and presentation skills
• Proficient in Gainsight and Salesforce
• Bachelor's degree required

Responsibilities

• Lead and develop Customer Success team
• Drive adoption of NodeZero
• Own strategic customer relationships
• Enable expansion and retention
• Collaborate cross-functionally
• Build operational rigor
• Develop playbooks and processes
• Champion voice of customer

Benefits

• Competitive salary
• Growth opportunities
• Innovation-driven culture
• Flexible work environment
• Inclusive and diverse team