Customer Architect

Overview

Role involves leading customers in applying observability practices and mentoring engineering teams.

Ideal candidate should have a strong technical background and experience in customer-facing roles.

Locations

• United States

Requirements

• Understanding of OpenTelemetry
• Experience in System Operations or Software Development
• Fluency in at least one programming language

Responsibilities

• Lead customers in applying Honeycomb
• Partner with Customer Success Managers
• Create high-quality reusable content
• Represent customers in internal meetings
• Troubleshoot customer issues
• Mentor engineering teams

Benefits

• Equity in the company
• Unlimited PTO
• Home office stipend
• 100% employee coverage for benefits
• Up to 16 weeks paid parental leave
• Annual development allowance