IT Support Engineer

Overview

Role responsible for delivering first-line IT support and troubleshooting for end users.

Ideal candidate has 2+ years of IT support experience and a strong desire to provide outstanding service.

Locations

• United States

Requirements

• 2+ years IT support experience
• Experience with macOS and Windows
• Knowledge of private networking concepts
• Ability to troubleshoot software and hardware issues
• Familiarity with cloud-based applications
• Excellent time management and organizational skills
• Outstanding customer service skills

Responsibilities

• Provide first-level IT support
• Troubleshoot hardware and software issues
• Provision and configure equipment
• Manage operating systems and cloud services
• Support security initiatives
• Coordinate rollout of new tools
• Manage hardware procurement and inventory
• Provide customer service via multiple channels

Benefits

• Competitive compensation
• Healthcare coverage
• Unlimited PTO
• Generous share package
• Team-building opportunities