Support Operations Manager

Overview

Role involves leading and scaling customer support operations with a focus on technology and data-driven decision-making.

Ideal candidate has 5+ years in customer support and 2+ years in a leadership role, preferably in tech or SaaS.

Locations

• Mexico

Requirements

• 5+ years in customer support
• 2+ years in leadership role
• Experience with support tools
• Fluent in English
• Experience leading remote teams

Responsibilities

• Lead customer support operations
• Manage remote support team
• Develop support SLAs and KPIs
• Analyze support trends
• Improve AI-powered support bot