Support Operations Manager

Overview

Role involves leading and optimizing customer support operations with a focus on technology and team development.

Ideal candidate has 5+ years in customer support and 2+ years in a leadership role, preferably in tech or SaaS.

Only candidates residing in the USA are considered

Locations

• United States, California, San Francisco

Requirements

• 5+ years in customer support
• 2+ years in leadership role
• Experience with support tools like HubSpot and Zendesk

Responsibilities

• Lead and scale customer support operations
• Manage remote support team
• Analyze support trends and performance metrics
• Optimize support tools and workflows
• Collaborate with cross-functional teams

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401k
• PTO
• Professional development opportunities
• Sabbaticals
• Commuter benefits