Senior Customer Success Manager - Scaled

Overview

Role focused on building scalable customer success models and driving engagement.

Ideal candidate has 4+ years in Customer Success with SaaS experience and familiarity with HubSpot.

Locations

• Canada
• United States

Requirements

• 4+ years in Customer Success
• Experience with SaaS
• Familiarity with HubSpot
• Experience with AI tools

Responsibilities

• Design and launch customer success program
• Monitor engagement data
• Create scalable customer-facing content
• Collaborate with Product and Support

Benefits

• Health Insurance
• Unlimited vacation
• Flexible work hours
• Equity
• Commission eligibility