Senior Customer Service Specialist

Overview

Role focused on managing customer inquiries and mentoring team members.

Ideal candidate has 5+ years in customer service with e-commerce experience and leadership potential.

Locations

• Philippines

Requirements

• 5+ years customer service experience
• 3+ years in e-commerce
• Experience in multi-channel support
• Leadership responsibilities preferred
• Advanced communication skills
• Strong problem-solving abilities
• Proficiency in customer service platforms
• Familiarity with e-commerce platforms

Responsibilities

• Manage escalated customer inquiries
• Process refunds and returns
• Mentor junior team members
• Identify trends for process enhancements
• Monitor team KPIs
• Support onboarding of new team members
• Contribute to knowledge base updates
• Assist in implementing new tools

Benefits

• Leadership growth opportunities
• Impact on customer service operations
• Remote/hybrid work options
• Collaborative team culture