Help Desk Support Agent

Overview

Role involves providing remote support and managing client issues in a telecom and IT environment.

Ideal candidate should have experience in remote support and troubleshooting technical issues.

Locations

• Philippines

Requirements

• Remote support experience
• Ticket management
• Troubleshooting skills

Responsibilities

• Provide remote support
• Manage tickets
• Monitor alerts
• Troubleshoot systems
• Document incidents
• Create guides
• Escalate issues
• Collaborate with teams

Benefits

• Competitive pay
• Discount marketplace access
• Early earnings access
• Career ladder
• Certification reimbursements